Last Update: 12/01/2024

1. Eligibility for Returns

Our goal is for you to be fully satisfied with your purchase. However, if you need to return an item, please ensure it meets the following criteria:

• Return Period: Items are eligible for return within 30 days of the purchase date.
• Condition of Items: Products must be unused, in like-new condition, and in their original packaging.
• Exclusions: Certain items cannot be returned, including:
  • Gift cards
  • Downloadable software products
  • Special orders (customized items, etc.)

Please note: All returns require prior authorization. Contact our customer service team to receive a Return Merchandise Authorization (RMA) number before sending your item back. Unauthorized returns may not be accepted.

2. Restocking Fees

All authorized returns are subject to a 15% restocking fee. This fee will be deducted from your refund.

3. Return Process

To initiate a return:

1. Request an RMA Number: Contact us with your order details to obtain an RMA number.
2. Prepare the Package: Include the original invoice or proof of purchase with your item. Ensure all parts, accessories, and manuals are in the original packaging.
3. Ship the Return: All return shipments must be prepaid by the customer. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Please note that shipping charges are non-refundable.

4. Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. Approved refunds will be processed, and a credit will be applied to your original payment method within 5-7 business days.

5. Late or Missing Refunds

If you have not received a refund after the specified processing period:

• Check with your bank or credit card company, as processing times may vary.
• If you still do not see the refund, please contact us for assistance.

6. Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

7. Exchanges

If an item arrives defective or damaged, please contact us to arrange an exchange. We will replace defective or damaged items only if they meet our return conditions.

8. Return Address

Return products to:
Advantage Tools
14336 Olde Highway 80
El Cajon, CA 92021

Need help?

Contact us for questions related to refunds and returns.